Noticeboard

If you require a chaperone to attend your appointment, please let the reception team know when booking.

 

New!

Introducing Online Appointments!

 

The Beggarwood Surgery is now offering our patients the choice of booking routine GP appointments online. 

Please note that you will need to register for this service via the links from this website.

 

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the electronic booking system to cancel your appointment.

 

Complaints, comments and suggestions

We will always be willling to hear if there is any way you think that we can improve our service.  Please find details n the right hand side of this website. 

Non attendance

 All non attendances are carefully recorded.

We often hear from patients that they aren’t able to get an appointment when it suits them. But the lack of appointments is very closely linked to patients who fail to turn up.

Throughout January 2018 117 Doctors appointments and 77 Nurse appointments were missed across both Beggarwood and Rooksdown sites.

We understand that sometimes people have to cancel appointments, but we’re just asking that people let us know. If they do cancel, even at short notice, we are nearly always able to fill that appointment.

Test results

Please contact the surgery to get the results of any test that you have had done between 2.00pm and 5pm.

Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported.   If you need a  test done please ensure your appoinment is before 3pm, otherwise your sample will not be collected until the following day.

The results for X-rays and ultrasounds take 7 days and cervical smears take 8-10 weeks.

Your contact details

Can  we contact you in an emergency?  We may to contact you urgently pending the results of blood tests or investigations.  You may need to be admitted as an emergency to hospital. 

Please help us to help you by always notifiying us of your change of address, telephone or mobile number.  If you haven't got a phone contact, a contact number of a friend, neighbour or relative would be helpful.

Off on your holidays?

Please could you help us to help you by checking you have enough medications before you go away?  We do require 48 hours to process a prescription.   

Your views are important to us

If you or a family member has recently visited our surgery, practice, why not share your experiences on the NHS choices website: 

www.nhs.uk

Sex - worth talking about 

WorthTalkingAboutLogo.jpg  

 

Talking about sex doesn’t have to be as difficult as you think. Whether it’s knowing about your contraceptive choices, explaining STIs, coping with emotions or understanding your body, you'll find straightforward information and advice to make it easier to discuss everything to do with sexual health, right here.

New!

We would like to introduce a Patient Participation Group here at the practice.  Would you like to have a say about the services we provide here at The Beggarwood Surgery?

If you are interested in joining the group, please ask at the reception for a contact form, or alternatively, print off a copy here: PPG Form  

Please note that we need to ensure that our contact list is representative of our local community and therefore is represented by as many different ethnic backgrounds and age groups as possible.  If you do not hear from us in due course then your application request has been unsuccessful.

 

 

 

 

 

 

The Beggarwood Surgery is open between 08:00 – 18:30 for telephone and video consultations.  If you need to be seen by a doctor you may be seen at another site.

Opening Times

Core hours are Monday - Friday 08:00 – 18:30 (closed bank holidays) and reception can be contacted during these hours.  Consultation times may vary depending on the clinical workforce available.  Please remember, if you do not have an appointment, you will not be able to see a GP during these hours. 

Improved Access

As our population grows, so does the need for local care from GP surgeries.  To address this, we have been working closely with our local Clinical Commissioning Group  to ensure that appointments are available on weekday evenings and at weekends.  This service is called 'Improved Access' so you can now see a GP or nurse later in the evening or on a Saturday or Sunday morning.

We are working with Camrose, Gillies and Hackwood Partnership to offer patients access to additional GP and nurse appointments. It is possible to book routine appointments with a GP or nurse on weekday evenings until 8:00pm and on Saturday mornings from 8:00am – 10:00am. The clinicians working in these clinics are not available for urgent or emergency medical needs or for home visits.

All improved access appointments will take place at the Camrose, Gillies and Hackwood Partnership, St Andrews Centre, Western Way, Basingstoke RG22 6ER

For an 'Improved Access' appointment, please speak to a member of our reception team by calling 01256 396500 (Beggarwood) or by popping into the practice. 

Sunday Morning Appointments

We are pleased to announce that we will be offering you and your family even better access to GP appointments. As well as the pre-bookable appointments now available Monday to Saturday (this service commenced from October 2018), pre-bookable appointments will be available with a healthcare professional on Sunday mornings from 9:00am – 1:00pm and on bank holidays.

These appointments will be held at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.

These appointments are pre-bookable only, through the practice. To book you can either speak to a member of our reception team by popping into the practice, or 01256 396500 (Beggarwood) during normal practice hours.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website