Important information about the Beggarwood and Bramblys Grange practices
North Hampshire Clinical Commissioning Group is delighted that two new local healthcare providers will be taking over the Beggarwood Surgery at the beginning of September – Bramblys Grange Medical Practice and North Hampshire Urgent Care (NHUC) for Beggarwood.
As part of the transfer from Cedar Medical, essential work will be taking place over the weekend of the 6th of September. We’re working hard to make the transition as smooth as possible, but we’re grateful for your patience while it all goes through as there may be some temporary disruption to appointments, test results and routine services. Making sure you request your repeat medications in plenty of time will help you to avoid unnecessary delays.
The systems used to store and manage your records will be temporarily unavailable from the afternoon of Friday 6th September to the following Monday morning. All patient summary medical records will be available for anyone receiving urgent care during this time as usual.
So that we can get this work completed as soon as possible, the three existing practice sites will close on Friday 6th September from 1pm:
- Bramblys Grange at Dixon House,
- Rooksdown Surgery in Park Prewett Road, and
- Beggarwood surgery in Broadmere Road.
Routine, bookable appointments will be available again on all three sites from Tuesday 10 September. Thank you for your patience during this transitional period. With your cooperation we can make it as seamless as possible and look forward to this exciting new chapter for all the practices involved.
The table below outlines the services for all three practices during the transitional weekend:
Friday 6th Sept
1pm – 6.30pm
Saturday 7th Sept
Sunday 8th September
Monday 9th September
8.00am – 6.30pm
Bramblys Grange Medical Practice
Tel: 01256 467778
Calls to Bramblys Grange will be diverted to 111 or please call 111
Normal weekend services
Normal weekend services
Urgent on the day access only
Tel: 01256 396500
Calls to Beggarwood will be diverted to 111 or please call 111
Normal weekend services
Normal weekend services
Urgent on the day access only
Registering with a different practice update
Patients identified as belonging to Beggarwood Surgery can register with a different practice, if they are within that practice’s boundary, until September 6 or from September 9.
To support the necessary work to make patient medical records accessible to North Hampshire Urgent Care (NHUC) as the new provider the practice’s clinical systems will be down between September 6 and 9. To enable the work to be as smooth as possible we need to freeze the movement of patients to any other practices during this period. The work will begin on the Friday evening and be completed on the Sunday. All patient summary medical records will be available for any patients who receive urgent care during that time as usual during evenings and weekends.
Latest news on Beggarwood Practice from North Hampshire CCG (1st August 2019)
North Hampshire Urgent Care (NHUC) and North Hampshire Clinical Commissioning Group (NHCCG) have confirmed their agreement for the provision of General Practitioner services at the Beggarwood site from September. They will provide GP services with the site remaining a GP surgery. It will not become a drop-in centre which we know some people have heard.
The practice will continue to operate throughout this period, and patients registered there do not need to do anything.
NHUC has made clear that it is looking forward to working with patients and partners to develop and increase the range of NHS services it offers. This will include looking at the feedback received from patients when NHS North Hampshire Clinical Commissioning Group sought their views about services at the practice, and assessing how to use that feedback to inform future developments.
NHUC is a not-for-profit, community benefit society that works in partnership with the NHS. It provides GP out of hours services and the local weekend improved access through its Hantsdoc division and has worked with patients in this area for over 20 years. NHUC has been rated as ‘Good’ by the Care Quality Commission and excellent in a recent external audit.
Zara Hyde-Peters, managing director of NHS North Hampshire CCG, said: “This is fantastic news for people living in the area. We are well aware that there have been real concerns that the practice may close, and although we have always been very confident of securing a positive result, it is still hugely pleasing to be able to confirm that the practice will remain open.
“Our focus remains the same – making sure people in the area have easy access to good, safe services. We have been supporting the current contract providers to improve services at Beggarwood – and we believe there are some signs of progress now – and that work continues with NHUC, who are committed to serving the area.”
“NHUC are delighted to be taking on the Beggarwood Practice in partnership with North Hampshire CCG and in close collaboration with our patients and the local population,” said Dr Andrew Fernando, Medical Director, Hantsdoc. “We have worked in the Basingstoke area for over 20 years and are proud to be a patient-centred, clinically led organisation. This is a fantastic opportunity to make a real difference to the health of the local population and to look at new ways of providing services to best meet the needs of the local people.”
Update on the future of primary medical care provision from Rooksdown and Beggarwood surgeries from NHS North Hampshire Clinical Commissioning Group
We are pleased to share further news on the future of primary medical care provision from Rooksdown and Beggarwood surgeries.
After careful consideration Bramblys Grange Medical Partnership has confirmed that they would like to take over Rooksdown Practice as a Branch site. We are now working with the practice to determine when they will start to operate services from the Rooksdown site, this will include further discussions with the staff and supporting them during the transition.
Patients registered within the Rooksdown Practice boundary will not need to do anything, as they will automatically be re-registered with Bramblys Grange Medical Partnership and the practice will remain open.
Whilst the range of services available at the practice will initially remain as they currently are, Bramblys Grange Medical Partnership is keen to develop these in the future.
We are continuing to look at the future arrangements for Beggarwood Surgery. The surgery remains open and is providing services.
Finding a new provider to look after the patients from Beggarwood Surgery and provide high quality primary care services remains our shared ambition. If this is not possible, then patients will be helped to register with another local practice.
We will continue to keep patients and their representatives updated, including through the practice and CCG websites – www.northhampshireccg.co.uk/beggarwoodandrooksdown/.
Stakeholder and patient briefing
Update on the future of primary medical care provision from Rooksdown and Beggarwood surgeries
Following the mutual decision by Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) for the current contract to be terminated, the CCG has been considering future options for both practices.
The CCG wanted to ensure that the views of patients at the practices were taken into consideration and invited all patients to complete a survey and attend drop-in events held at the practices. Patients told us that they would like:
- To be able to see permanent clinical staff through flexible appointments (online, telephone, pre-bookable)
- Customer service to improve, particularly communication with patients
- The quality of services to improve, particularly some of the care provided by locums
- To be able to access a wider range of services, such as dieticians, sexual health, smears, travel vaccines, health checks, increased blood tests, extended access and online services
- To receive continuity of care by being able to see the same healthcare professional when needed.
Patients also raised concern about the travel distances to alternative sites for some services.
The CCG has also been in discussion with other local practices to see if there are other options for providing these services and these are continuing.
The practices both remain open and the CCG has worked with them to make a number of changes to how they provide services. These include:
- Changing the appointment booking system so patients can book future appointments
- Securing the current locums until the end of July, which can be extended if needed, to ensure patients receive continuity of care during this interim period
- Promoting the services currently available to patients, such as extended access appointments
- Securing an interim practice manager who can provide support to the team to make sure patients’ concerns are addressed.
We will continue to provide updates on the practice and CCG websites – www.northhampshireccg.co.uk/beggarwoodandrooksdown/.
Face-to-face drop in events - Survey Results
Please see attached posters that are also displayed at both sites. Click Here
Frequently asked questions...…….
Why is our surgery changing?
Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) agreed that a six-month notice of contract termination would begin on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.
BUT GP services won’t be ending at your surgery. The CCG is totally committed to continuing to commission GP/primary care services from both practice sites and put in place new arrangements which will be effective from September, so there is a seamless and continuous service for you. The CCG is exploring the different options which include an open-market procurement of a new contract with a new provider at the same locations. Another option is for us to work with other local and existing providers.
What should we, as patients, do?
There is no need for you to do anything – and, while we completely understand you will have concerns Rooksdown Practice and Beggarwood Surgery both remain open, and patients can continue to access all of the same services. Patients are asked not to re-register at another practice at this time.
Thank you to those who took time to attend one of the face to face drop in events held this week. At the events patients were able to meet staff from NHS North Hampshire Clinical Commissioning Group and ask questions and share any concerns or thoughts. We also shared a frequently asked questions leaflet which is available here. FAQs
There is still time to complete the patient survey and we would encourage all patients at the practices to do this as your views will help shape the future of your primary care health services.
Over the coming weeks we will be posting on the website the results and themes from the survey and drop-in events.
Care Quality Commission (CQC)
Please click on the CQC tab below to see the last CQC report published on the 29th March 2019