Stakeholder and patient briefing
Update on the future of primary medical care provision from Rooksdown and Beggarwood surgeries
Following the mutual decision by Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) for the current contract to be terminated, the CCG has been considering future options for both practices.
The CCG wanted to ensure that the views of patients at the practices were taken into consideration and invited all patients to complete a survey and attend drop-in events held at the practices. Patients told us that they would like:
- To be able to see permanent clinical staff through flexible appointments (online, telephone, pre-bookable)
- Customer service to improve, particularly communication with patients
- The quality of services to improve, particularly some of the care provided by locums
- To be able to access a wider range of services, such as dieticians, sexual health, smears, travel vaccines, health checks, increased blood tests, extended access and online services
- To receive continuity of care by being able to see the same healthcare professional when needed.
Patients also raised concern about the travel distances to alternative sites for some services.
The CCG has also been in discussion with other local practices to see if there are other options for providing these services and these are continuing.
The practices both remain open and the CCG has worked with them to make a number of changes to how they provide services. These include:
- Changing the appointment booking system so patients can book future appointments
- Securing the current locums until the end of July, which can be extended if needed, to ensure patients receive continuity of care during this interim period
- Promoting the services currently available to patients, such as extended access appointments
- Securing an interim practice manager who can provide support to the team to make sure patients’ concerns are addressed.
We will continue to provide updates on the practice and CCG websites – www.northhampshireccg.co.uk/beggarwoodandrooksdown/.
Face-to-face drop in events - Survey Results
Please see attached posters that are also displayed at both sites. Click Here
Frequently asked questions...…….
Why is our surgery changing?
Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) agreed that a six-month notice of contract termination would begin on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.
BUT GP services won’t be ending at your surgery. The CCG is totally committed to continuing to commission GP/primary care services from both practice sites and put in place new arrangements which will be effective from September, so there is a seamless and continuous service for you. The CCG is exploring the different options which include an open-market procurement of a new contract with a new provider at the same locations. Another option is for us to work with other local and existing providers.
What should we, as patients, do?
There is no need for you to do anything – and, while we completely understand you will have concerns Rooksdown Practice and Beggarwood Surgery both remain open, and patients can continue to access all of the same services. Patients are asked not to re-register at another practice at this time.
Thank you to those who took time to attend one of the face to face drop in events held this week. At the events patients were able to meet staff from NHS North Hampshire Clinical Commissioning Group and ask questions and share any concerns or thoughts. We also shared a frequently asked questions leaflet which is available here. FAQs
There is still time to complete the patient survey and we would encourage all patients at the practices to do this as your views will help shape the future of your primary care health services.
Over the coming weeks we will be posting on the website the results and themes from the survey and drop-in events.
Care Quality Commission (CQC)
Please click on the CQC tab below to see the last CQC report published on the 29th March 2019