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Noticeboard

If you require a chaperone to attend your appointment, please let the reception team know when booking.

 

New!

Introducing Online Appointments!

 

The Beggarwood Surgery is now offering our patients the choice of booking routine GP appointments online. 

Please note that you will need to register for this service via the links from this website.

 

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the electronic booking system to cancel your appointment.

 

Complaints, comments and suggestions

We will always be willling to hear if there is any way you think that we can improve our service.  Please find details n the right hand side of this website. 

Non attendance

 All non attendances are carefully recorded.

We often hear from patients that they aren’t able to get an appointment when it suits them. But the lack of appointments is very closely linked to patients who fail to turn up.

Throughout June 2017 71 Doctors appointments and 47 Nurse appointments were missed

We understand that sometimes people have to cancel appointments, but we’re just asking that people let us know. If they do cancel, even at short notice, we are nearly always able to fill that appointment.

Test results

Please contact the surgery to get the results of any test that you have had done between 2.00pm and 5pm.

Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported.   If you need a  test done please ensure your appoinment is before 3pm, otherwise your sample will not be collected until the following day.

The results for X-rays and ultrasounds take 7 days and cervical smears take 8-10 weeks.

Your contact details

Can  we contact you in an emergency?  We may to contact you urgently pending the results of blood tests or investigations.  You may need to be admitted as an emergency to hospital. 

Please help us to help you by always notifiying us of your change of address, telephone or mobile number.  If you haven't got a phone contact, a contact number of a friend, neighbour or relative would be helpful.

Off on your holidays?

Please could you help us to help you by checking you have enough medications before you go away?  We do require 48 hours to process a prescription.   

Your views are important to us

If you or a family member has recently visited our surgery, practice, why not share your experiences on the NHS choices website: 

www.nhs.uk

Sex - worth talking about 

WorthTalkingAboutLogo.jpg  

 

Talking about sex doesn’t have to be as difficult as you think. Whether it’s knowing about your contraceptive choices, explaining STIs, coping with emotions or understanding your body, you'll find straightforward information and advice to make it easier to discuss everything to do with sexual health, right here.

New!

We would like to introduce a Patient Participation Group here at the practice.  Would you like to have a say about the services we provide here at The Beggarwood Surgery?

If you are interested in joining the group, please ask at the reception for a contact form, or alternatively, print off a copy here: PPG Form  

Please note that we need to ensure that our contact list is representative of our local community and therefore is represented by as many different ethnic backgrounds and age groups as possible.  If you do not hear from us in due course then your application request has been unsuccessful.

 

 

 

 

 

 

How to make a comment, complaint or a suggestion

Comments, complaints and suggestions

Our aim is to provide the highest level of care for all our patients.  We will always be willing to hear if there is any way that you think that we can improve the service we provide

 

 

  Making a complaint

 

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know. 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:

  • Within 12 months of the incident that caused the problem; or
  • Within 12 months of discovering that you have a problem, provided that is within 12 months of the incident.

 

Dr Harbans Mann is appointed as a responsible body, who will be responsible for ensuring compliance.

 

Mrs Siobhan Genovese or Mrs Davina Mason  will be pleased to deal with any complaint.  She will explain the procedure to you and make sure that your concerns are dealt with promptly. You can make your complaint:

 

In person  – ask to speak to The Dual Site Practice Manager

By Email to: Siobhan.genovese@nhs.net or  davina.mason@nhs.net

In writing  – some complaints may be easier to explain in writing - please give as much information as can, then send your complaint to the practice for the attention of  the to The Dual Site Practice Manager as soon as possible.

 

 

What we shall do

 

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible.

 

We shall acknowledge your complaint within 3 working days and aim to have looked into your complaint within 25 working days of the date when you raised it with us.  We shall then be in a position to offer you an explanation, or a meeting with the people involved.

 

When we look into your complaint, we shall aim to:

· find out what happened and what went wrong

· make it possible for you to discuss the problem with those concerned, if you would like this

· make sure you receive an apology, where appropriate

· identify what we can do to make sure the problem doesn’t happen again.

 

At the end of the investigation your complaint will be discussed with you in detail, either in person or in writing.

 

 

Complaining on behalf of someone else

 

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

 

Complaints relating to Clinical Commissioning Groups (CCGs)

CCGs were set up primarily to purchase secondary care services (such as hospital and community services) on behalf of local populations and, whilst it is usually preferable to take up your concern with the service provider direct, the CCG appreciates your feedback about these services. 

If you wish to complain about a service you should be aware that complaints regulations set out that you can only complain to either the service provider or the commissioner, not to both.

Services commissioned by NHS North Hampshire Clinical Commissioning Group

· Community Health Services

· Maternity Services

· Planned Hospital Care

· Urgent and emergency care, including A&E, 111 and GP Out of Hours Services

· Older People’s Healthcare Services

· Healthcare Services for Children

· Rehabilitation Services ie wheelchair services

· Healthcare Services for people with mental health conditions

· Healthcare services for people with learning difficulties

· Individual Funding Referrals

To tell them about your experience please contact them in one of the following ways:

In writing to:

Complaints, Compliments and Concerns

NHS North Hampshire Clinical Commissioning Group

Central 40

Lime Tree Way

Chineham Business Park

Basingstoke

RG24 8GU

Email them : nhccg.complaints@nhs.net or nhccg.enquiries@nhs.net

Talk to them: Telephone: 01256 705507

 

 

 

What you can do next

 

We hope that, if you have a problem, you will use our practice complaints procedure.  We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice. 

 

However this does not affect your right to raise your complaint directly with our service commissioner NHS England, if you feel you cannot raise your complaint with usor you are dissatisfied with the way we are dealing with your complaint.

They will provide confidential advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS

 

Contact details:

 Email England.contactus@nhs.net

Contact Number:   0300 311 2233 (Monday-Friday 8am- 6pm excluding English Bank Holidays)

Postal address:   NHS England

PO Box 16738

REDDITCH

B97 9PT

 

 

Help us get it right

 

We constantly try to improve the service we offer.

 

Please let us know when you think we have done something well or if you have any suggestions as to how we can do something better.

 

 

 

 

THE BEGGARWOOD SURGERY

Address: BROADMERE ROAD

  BEGGARWOOD

BASINGSTOKE HANTS RG22 4AQ

 

Telephone: 01256 396500

Fax:  01256 396505

www.BeggarwoodSurgery.co.uk

 

 

 

 

Comments, complaints and suggestions

 

 

 

Independent Advice

Should you wish to seek independent advice regarding complaining against any NHS service, please consider visiting www.healthwatchhampshire.co.uk.  This organisation offers a confidential and free service and can advise and assist you to voice your complaint in a constructive manner.

 

Freepost RTHH-KGST-ZRBC
Healthwatch Hampshire
Westgate Chambers
Staple Gardens
Winchester
SO23 8SR

Tel: 01962 440 262



 
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